Whether your company offers FREE or PAID phone support, TicketPay™ provides a medium to organize this information. With the Callback Module that comes built into TicketPay™ you can easily configure packages, your hours of operation, and more.

Insert Callback Pack

Administrators can easily add callback packages that become available to customers EASILY!

Manage Callback Packs

Administrators can easily manage callback packages to include deleting and editing. The table allows you to easily view the package name, amount, and the number of callbacks included.

Manage Callback Schedule

You can easily manage a callback schedule so that when your customers request a callback they only do so within your hours of operation.

Callback Statuses

Staff members can easily organize callback statuses in the Staff CP using the callback statuses setup by a administrator. This allows staff members to quickly find the records needed.

View Callbacks: Staff CP

Staff members have easy access to perform actions they need to on callbacks requested by clients. Staff members can view, accept, decline, edit, or delete callbacks. They can also use the filters on the left side to sort through callbacks easily.

Request Callback

Your clients can easily request callbacks from their account located in the support center. The form is easy to fill out and will allow the client to select dates and times within your hours of operation.