If you are not satisfied with our products or services then you are able to request a refund within 30 days of your purchase. You can read our refund policies below as they differ for our different products and services.

Refund Policy - Web design & Consulting

Due to the nature of website design and consulting, we have a no refund policy. Instead, you will be presented with several concepts/prototypes to view. After you approve the prototypes, no refunds will be issued.

Refund Policy - Software & Scripts

Refunds are based on software failure, not server issues or lack of features. Refunds cannot be issued in cases where your server does not have the required versions of MySQL or PHP properly installed. If the product you purchased is to be integrated with another product from our automatic integration routines (such as a shopping cart) and fails to function properly, a refund will be granted. If the product purchased is to be integrated with your own (custom/manual cart), a refund will not be granted based on integration issues.

Refunds are provided only after a support team member has assisted with your installation or has verified the product was properly installed. This may or may not include logging into your site to check your settings and to make any necessary adjustments to our software configuration files. The current installation fees will apply.

SupportMods will determine if a refund is necessary based on individual situations. Refunds are not available after 30 days from the purchase date.

We encourage you to ask as many pre-sales questions as you like using our helpdesk system or live help system. We also encourage you to try the installation yourself first. If you can’t get things working properly, we offer installation services for all products. Please do not make a purchase with us unless you feel confident our product provides the correct solution you are looking for and unless you feel confident you can correctly implement our software (if no installation was purchased).